If you’re experiencing any issues with your Elevate services, we are available 24/7/365 to help. First check out the trouble shooting tips below.
In the event our tech support team can’t fix your issue over the phone, we can send a technician to your home. In-home service technician visits include the following fees:
You can quickly find out the download speed of your connected device by conducting a speed test.
To get the best results in running a speed test on your new connection, follow these helpful tips: use the newest device you have available to you, connect your device with an ethernet cable to your router directly, and ensure no other applications are running on your device. Note: If you disable Windows Firewall and any anti-virus software running on the device you may see improved results, but do so at your own risk.
If you haven't already, be sure and download ElevateIQ - it's free (for real) and gives you enhanced speed testing, network monitoring, parental controls, and bandwidth control.
There are many factors that could contribute to the fact that your device may not be operating at max speed even though we are delivering it to your doorstep.
You’ll get the fastest connection speed possible when you connect your device with an ethernet cable to your router. Wired connections operate with less environmental interference than wireless connections.
Wireless connections will never hit full speed. The latest wireless standards, Wi-Fi 6E, can theoretically give you Gig speeds. Most devices today are manufactured using Wi-Fi 5 standards that really only deliver 300 Mbps.
Things that can affect wireless performance include:
Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at support@elevateinternet.com.
Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!
Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power.
Elevate Tech Support is available 24/7 by calling 844-386-8744 or emailing support@elevateinternet.com.
During a basic installation, Elevate technicians will ensure your router is properly installed and your Wi-Fi network is fully blanketing your home, up to 1,500 square feet. They will also help you connect 1 wired device and up to 6 wireless device, free of charge.
Elevate's 24/7 tech support, available by calling 877-386-8744 or emailing support@elevateinternet.com is provided to all consumers free of charge. Our techs will remotely troubleshoot your router to help identify issues, provide assistance, and offer solutions over the phone. Service call fees may apply for on-site visits. If you’d like additional assistance, consider purchasing our Complete Home plan.
Locate the black power cable plugged into your fiber modem/router, remove the black plug from the back of the modem for 3 seconds, then re-insert the plug into the back of the fiber modem. The full reboot cycle can take up to 5 minutes.