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Teléfono Elevate

Teléfono fijo confiable

Obtén llamadas locales y nacionales ilimitadas, junto con funciones avanzadas, todo por un solo precio con el servicio de teléfono de Elevate Internet. Funciona igual que tu teléfono fijo tradicional, pero usa tu conexión a internet de Elevate para ofrecer una conexión clara y confiable las 24 horas del día, los 7 días de la semana.

Obtén el teléfono Elevate

Vivir en áreas rurales a menudo significa que el servicio telefónico fijo es una necesidad. Vivir en la ladera occidental de Colorado no solo implica que el acceso a un excelente servicio de internet es difícil de encontrar, sino que también significa un servicio de telefonía móvil intermitente o inexistente. El teléfono fijo de Elevate utiliza nuestra red de fibra y es la solución perfecta para nuestros desafíos de conectividad en áreas rurales.

Obtener teléfono

Mejore las funciones del teléfono

El servicio telefónico fijo de Elevate es un servicio de voz sobre protocolo de internet (VOIP), pero no dejes que eso te asuste. Funciona igual que tu servicio telefónico fijo tradicional. Llamadas locales y de larga distancia ilimitadas, además de muchas funciones avanzadas, están incluidas sin costo adicional.

Man intently listening on a landline phone
Senior man using a corded phone

Cómo empezar

Ahora que tiene un servicio telefónico confiable conectado a través de su conexión a internet por fibra ultrarrápida de Elevate, aquí hay algunas guías que lo ayudarán a comenzar.

Correo de voz

No siempre podemos llegar a tiempo a nuestro teléfono. Descubra todo lo que necesita saber sobre el servicio de correo de voz telefónico de Elevate a continuación.

Joyful woman in a blazer laughing during a phone conversation

Batería de respaldo

Los cortes de energía pueden ocurrir y ocurren. Cuando se corta la luz, ten la tranquilidad de saber que tu servicio de telefonía residencial se mantiene en funcionamiento. Nuestras baterías de respaldo apilables se ofrecen en incrementos de 8 horas hasta un total de 24 horas. También ofrecen protección contra sobretensiones para su router. Llama 844-386-8744 o correo electrónico customerservice@elevateinternet.com para realizar su pedido.

Respaldo de 8 horas

$4.95
/mes

Respaldo de 16 horas

$9.90
/mes

Respaldo de 24 horas

$14.85
/mes

Preguntas frecuentes

Will my phone go out if my internet goes out?
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Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power.

Solución de problemas
How do I setup my voicemail and/or access my communication portal?
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You can access your voicemail via the star code *97 or through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.

Teléfono de hogar
Can I hook up my own answering machine?
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Yes, you can connect your answering machine to your phone just as you did previously. However, Elevate hosts a voicemail service that provides convenient ways to access your messages while on-the-go, including through an online communication portal and star codes. This is provided for no extra cost.

Teléfono de hogar
Will all the wall jacks in my home work?
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No, only the phone you have plugged into your Wi-Fi router will work. If you have a wireless phone set, all other handsets will work throughout your home. If you are interested in wiring your home's phone jacks, we do offer a home wiring service. Read more about this service on our internet page.

Teléfono de hogar
What features are available and how do I use them?
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The basic residential phone service includes the following features:

Caller ID Call forwarding Call waiting
Distinctive ringing Call rejection Auto call back
Auto recall Speed calling Three-way calling
Message waiting indicator My Voice web portal Voicemail
Selective call acceptance/forwarding/rejection

Call forwarding, call rejection, and voicemail are all accessible through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.

Some features are also accessible using the following star codes:

  • Call forward busy (*90)
  • Call forward don't answer (*72)
  • Call forwarding of call waiting calls (*92)
  • Caller ID – number only (*65)
  • Anonymous call rejection (*77)
  • Selective call forwarding (*63)
  • Selective call rejection (*60)
  • Voicemail (*98)
Teléfono de hogar
How much does phone service cost and how will Elevate bill me?
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Elevate residential phone service is $30/month, plus applicable taxes and fees. You are billed in advance for your phone service, just like your internet service. However, your call log and any additional charges, will appear on the next month’s bill.

Teléfono de hogar
If I keep my old number, what does it cost and how long does it take?
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There is no charge to transfer your current phone number. It does take a few days longer to complete the process—up to three weeks depending upon your current carrier.

Teléfono de hogar
How does the install work?
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Once the paperwork is complete and, if necessary, the back-end work on transferring your current phone number, an Elevate technical support analyst will contact you to make your service live.

You will also receive step-by-step directions on how to connect your Elevate phone service. Elevate will turn your phone service on remotely. You will see the Phone 1 light on your WiFi router turn green. At this time, your phone service is live.

To connect your phone, simply plug it into the telephone port on the back of your WiFi router. If you have a wireless set, plug your phone station base into the router. To confirm your service is working, Elevate will call you back within a set time period.

Instalación
Will my phone go out if my power goes out?
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Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!

Solución de problemas
Can I have a fax machine?
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Yes, you can have a separate number for a fax machine on home phone service. You will be charged the $20 per month for a second line, plus applicable taxes and fees.

Negocios
Will wireless phones work?
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Yes, wireless phones are simple to connect to Elevate’s phone service. Plug your base unit into your WiFi router. Then, disperse the rest of the bases/handsets at your chosen locations throughout your home. All phones will have service.

Teléfono de hogar
Can I have multiple numbers? Does it cost?
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Yes, on Elevate’s home phone service you can have up to 2 lines. The second line costs an additional $20/month.

Teléfono de hogar
Who do I call if I experience troubles?
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Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at support@elevateinternet.com.

Solución de problemas
How do I get home phone service if I already have Elevate internet?
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You will need to complete the Phone Service Agreement to confirm phone service. If you want to transfer your current number, you will also need to complete the Port Request Form. Click here to start you order.

Teléfono de hogar
Why would a technician need to come to my house to install phone service?
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In most cases, Elevate will turn your phone service on remotely. However, if you request a custom setup or need wiring assistance, we will send a technician to your property. You will be charged our standard service call fees unless you have purchased our Complete Home Plan.

Teléfono de hogar
How will you test my connection if a tech doesn’t come to my home? How will I know I am up and running?
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Once your service is live and you have connected your phone to your Wi-Fi router, you will be able to make outbound calls. Elevate will confirm your service is functioning correctly, by calling you within a set time period.

Teléfono de hogar
What does long distance include and what does it cost?
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Unlimited domestic long distance includes the United States (including Alaska and Hawaii), Canada, Puerto Rico, US Virgin Islands, and Guam for no additional charge.

Teléfono de hogar
Where do I plug the phone into the router?
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There are up to 2 telephone ports on the back of your router near the base, labeled Phone 1 and Phone 2. Elevate will turn on service to the port labeled Phone 1. Download the Connecting Your Elevate Phone Service instructions for a step-by-step guide. If you opt to purchase a second phone line you will also have service through the Phone 2 port.

Instalación
What are the “applicable taxes and fees?”
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Elevate must include all state and federal taxes on your bill, as well as a 911 access fee. On average, for a basic residential service, this amounts to less than $10/month per line.

Teléfono de hogar
How long will it take to set up my Elevate phone service?
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Once you return your paperwork, it will take up to 2 business days to issue you a new phone number or up to 10 business days if you are transferring your current number.

Instalación
What is my phone number? Can I keep my current number?
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You have the option of keeping your current local number or getting new number when you sign up for Elevate phone. If you opt to get a new phone number, you will be randomly assigned a phone number. There is not an option to select your phone number. You will receive the prefix that has been assigned to your community. For example, the Paonia prefix is 527.

Teléfono de hogar